- What information do we collect about you?
- How will we use the information about you?
- Access to your information and correction
- Other websites
- How we protect your information
- Third party websites
- Your acceptance of these terms
- How to contact us
What information do we collect about you?
We only collect information about you when you subscribe to our newsletter, respond to a survey, fill out a contact form, utilise the live chat, provide feedback, participate in competitions, or when you utilise features or resources made available on this site.
You always have the choice to visit our site anonymously, however we will collect personal identification information from you when voluntarily submitted (name, company, email address, phone number etc). You can always refuse to supply personal identification information, though it may prevent you from engaging with certain areas of the site.
We may collect non-personal identification information about you whenever you interact with our site. This information may include the browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the internet service providers utilised, and other similar information.
How will we use the information about you?
We collect information about you to process your order, organise your requirements, manage your account and, if you agree, to email you about other products, services, and content that we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website. We may use your personal information across other departments within the company, so that we can offer you relevant products, services, and content.
HSFM will not share your information for marketing purposes to third parties. In processing your data, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
HSFM may also collect and use personal information for the following purposes:
- To improve customer service (information you provide helps us respond to your customer service requests and support needs more efficiently)
- To improve our site (we may use feedback you provide to improve our products and services)
- To process payments (we may use the information you provide when only to provide service to your order. We do not share this information with third parties except to the extent necessary to provide the service i.e. sub-contracted works and delivery services)
- To send periodic emails (we may use the information you provide to send information and updates regarding an order, and it may also be used to respond to enquiries, questions, and/or other requests)
If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product, services and content of ours and other divisions in our company which may be of interest to you. If at any time you wish to no longer receive these emails, you can unsubscribe or update your preferences in the footer of each email. If you no longer wish to be contacted for marketing purposes, please get in touch.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please get in touch. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the site and to compile statistical reports on site activity.
For further information visit aboutcookies.org.
You can set your browser not to accept cookies and the above site will tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Third party websites
You may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by sites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other site, including sites which have a link to our site, is subject to that site’s own terms and policies.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
How to contact us
- by email firstname.lastname@example.org
- by phone +44 (0)20 8160 1882
- by mail HSFM, 6 Caldbeck Road, Croft Business Park, Bromborough, Wirral CH62 3PL